For subscription plans, a full refund will be issued if Global Supportus has not been able to resolve even a single issue for your computer within the first 30 days of the signing up to Global Supportus subscription.
If our technical support has resolved one or more issues, the fees charged for subscription service will not be refunded. Its sole discretion of Global Supportus and on a case by case basis, refund can be issued of the charged fees after deducting charges for services provided to customer
For incident plans, you will be eligible for refund when any of the following criterions are met:
- The issue is out of scope for the particular plan
- 30 days have not passed after the issue was last worked upon by a Global Supportus technician